Frequently Asked QuestionsPeter Vandenberg

Can you tell me when my bare-rooted roses will arrive?

Bare-rooted roses ship during July to the End of August. We cannot give an estimate on when your order will arrive but it will arrive within this time frame. We ask that customers please be patient as your order will arrive by the end of August.*

*As certain varieties of roses are processed at different times it makes it hard to give an accurate estimate on when your order will be shipped. We try to process all orders in the order they are received but some times this is not achievable due to digging/processing of varieties being different. We guarantee that your order will be shipped within the time frame above. If there is to be a delay outside of our control we will notify you as soon as possible.

When are roses available?

We only ship roses as bare-rooted stock during winter. We will offer potted stock occasionally depending on stock levels. Visit us at one of the many rare plant fairs throughout the year if you would like to purchase potted roses outside of the winter period.

When will my perennial order ship?

All perennial orders will ship within 15 business day after receiving your order. Please take into account public holidays/weekends. During hot periods your order may be delayed (please allow at-least 4-6 weeks for deliver in summer we will not ship plants during extended hot periods.) we will keep you informed of any delays.*

*Please note if you place a large order we may split your order into 2 or more deliveries. We will inform you if we are planning to split your order.

What size pots are perennials in?

All our perennials are potted into 100mm Maxi Pots, 67mm  Olive Pots or 125mm Pots. These pots give a bigger more established plant. It is listed on each item which pot size they are potted in.*

*You will be able to select the pot size you desire on each product page when adding an item to your cart.

Please note we are only just starting to introduce more established plants in 125mm pots and these will take time before they filter through to the website for sale.

When will my peony order ship?

Peonies are only sent as bare-rooted stock from early June to the end August. From September on all peonies will ship as potted stock. You can order peonies at any time and depending on the time of year will determine how they are sent.*

*Please note pre-order bare-rooted peonies will ship in the order they are received. We will try to get pre-orders out as quick as possible but it is hard to give an estimate on delivery dates with bare-rooted stock. You will receive your order within the bare-rooted time frame mentioned above. If there is any delay outside of our control we will notify you as soon as possible as to when your order will be dispatched.

What happens if my order is mixed?

If you place an order that contains a mixture of perennials and roses/peonies we will split your order and send the perennials when your order is received. Due to concerns from customers with receiving dormant plants in winter with there rose order we have decided this is the best approach to take. This will of course add additional shipping charges.*

*We will be implementing an automatic process to add the additional shipping charges when your order is placed.  In the mean time you will receive a PayPal invoice for the extra shipping charges for splitting your order.

Mixed orders received during the bare-root season will not be split and sent as one consignment. Please note though that a lot of our perennials are winter dormant.