Sunday 5th April 2020
Our Online Store – remains open and will continue to be over the coming months. We are currently taking pre-orders for the 2020 Bare Root Rose/Peony Season. Now is the perfect time to be placing an order. All perennial orders are still being shipped every Monday.
Phone and email – We are still on hand to help you with any of your rose queries. We can be contacted by phone between the hours of 6:oopm – 9:30pm (Monday to Friday). If you have issues contacting us by phone, please contact us by email via our contact form.
Delivery of your order – We have had confirmation that there is no change to Australia Post deliveries during this hard time. All orders are still shipping and being delivered by Australia Post. Order shipment is as follows: Perennial orders ship every Monday. Rose Orders will start shipping from the Start of July 2020. Peony orders will start shipping from early June 2020.
We would like to take this opportunity to thank all our current and past customers for your support. The health and safety of you and our team is our priority.
Finally, we would like to encourage all our fellow gardeners to spend time in your gardens. Getting your hands dirty in your garden is an excellent way to relieve the stress and anxiety of our current situation.
We will update if there is any changes to our service. We hope you all stay safe during this difficult time.
Update Wednesday 1st July 2020
Please Note: Due to the nature of roses, staffing issues during Covid-19, loses and seasonal conditions we have had a shortfall on some varieties of roses. Where we are unable to supply part of your order a refund has been issued for the unavailable roses if possible. (This is noted on your order under the unavailable roses) If we are unable to process a refund we have placed your unavailable roses on Forward order and will ship to you at the start of the 2021 bare-root season. This will not incur any additional shipping charges. We apologize for any inconvenience this may cause.
Update Friday 10th July 2020
Due to delays in Australia post shipping times we have decided not to ship perennials at the moment. You are still welcome to order and reserve stock but the perennials will not ship until we have confirmation that shipping times have returned to normal from Australia Post. Roses and Peonies are very strong plants and can survive 2-3 weeks in the mail, therefore all peonies and roses will ship as normal. The delay is around 2 days with Australia Post but regional areas can be up to 4 days therefore the decision to not ship perennials had to be made. If you have perennials on your current rose/peony order these will be refunded when the remainder of your order ships.