Any Bare Root Rose / Peony orders received now will be shipped during June – End of August 2019 (Peonies from early June – Roses from early July). We endeavour to ship all orders in the order they are received.*

*As we may have large quantities of orders to process and ship there may be a delay in your order shipping. We will always try to send all orders as early in the season as possible.

Please note: For orders placed during the bare-root season of June through to the end of August please allow 5-6 weeks for your order to arrive as we have 100’s of orders to process during this period.

Product Availability

If you would like substitutes for unavailable roses, please note this under customer notes about your order on the checkout page or feel free to send us an email with your substitute selections. If no substitutes are listed unavailable roses will be substituted with the closest available product before shipping.  All unavailable products will be noted on your order invoice.

If you do not wish to receive substitutes, please note this on your order and we will carry the unavailable roses from your order over to the next year’s season.  There will be no additional shipping charged and we will send your order/unavailable roses during the following bare-rooted rose season.

Due to The Garden Trough / Mistydowns having multiple sales avenues some products may become unavailable (perennials and peonies). If a product becomes unavailable it will be noted on your invoice and cost will be removed from the unavailable products.

*Listed perennials are available all year round or until sold out. There is no minimum amount for any order.

*Peonies are available all year round (bare-rooted during Autumn/Winter and potted during Spring/Summer. There is no minimum amount for any order.

*We will ship perennials and peonies during November – April, depending on weather conditions. Hot periods will cause a delay in your order shipping.

How to order:

Phone: Place your order by phoning 0447 316 643 during business hours (10am – 1:30pm, Mon – Fri).

Online: Enjoy the convenience of ordering online with our secure site.

Additions: Please call us to add to your current order. We will accept additions to your original order, dependent upon availability. Separate order will be dispatched as individual orders.

Freight and Packing Charges

*Unfortunately, Mistydowns / The Garden Trough does not ship to the Northern Territory, Tasmania or Western Australia.

All products are shipped via Australia Post and shipping charges are calculated directly from Australia Post on our website when you enter your postcode.  The Garden Trough includes a charge of $3.50 as part of your shipping costs for materials and packing costs.

Please note during June – August orders may be delayed.  Please allow up to 6 – 8 weeks to receive your order during this period.


Credit Card Payments: are captured and processed via Stripe.  No information is stored on our website or servers.

PayPal Payments: Funds are captured and charged at the time of placing your order. If additions are added to your order a PayPal invoice will be issued for any outstanding charges. No orders will ship until all outstanding balances are paid in full.

If You would prefer to pay by Cheque, please place your order and then write your name and invoice number on the back of your Cheque. If full payment is not received within 10 business days of placing your order we will, unfortunately, must cancel your order.

If you would prefer to pay via Bank Transfer, please place your order online and then transfer the invoice total to our nominated bank account on your order invoice (Making sure to use your order number in the reference field).  If payment is not received within 10 business days, we will unfortunately have to cancel your order.

A Tax Invoice will be emailed when your order is shipped.

Cancelled orders due to customer error/incorrect ordering will incur a 25% restocking and administration fee.  This will be deducted before any refund is issued.


From time to time, there may be errors on our websites such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available.  Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

Special Delivery Instructions

If you are going to be away for a period or if you have any special delivery instructions, please mark these clearly on the Order Form/Notes About your Order on the checkout page.


Roses (bare-rooted) will be sent from early July to the end of August 2019. Orders will be filled  in the order they are received. All parcels will be sent through Australia Post with tracking number unless otherwise instructed.

*Perennials will be sent out all year round. Orders may be delayed during warmer weather. Please allow between 4-6 weeks for delivery in summer and during the bare-root season (June through to the end of August). We will only send orders when the weather is cool enough to transport plants. Orders will be filled strictly in order of receipt. All parcels will be sent via Australia Post.

*Peonies will be sent out all year round (bare-rooted from June – End August and Potted in 125 MM pots all other times). Depending on stock availability. Orders will be filled strictly in order of receipt. All parcels will be sent by Australia Post by receipted delivery unless otherwise instructed.

Mixed Orders: If your order is mixed and contains bare-rooted products and perennials your whole order will be shipped with the bare-rooted products. If you would like to receive the perennials on your order prior to the bare-rooted products please contact us on 0447 316 643 to arrange this.  Splitting your order will incur additional shipping charges. An easy alternative is to place separate orders for your perennials and bare-rooted products.

*We will ship perennials and peonies during November – April, depending on weather conditions. Hot periods will cause a delay in your order shipping.

Packing Methods

All roses are carefully packed and individually labelled for planting convenience and safe transit. Roses are suitably wrapped and sealed to retain moisture and packed in a cardboard carton for posting. Roses travel extremely well and are sent by us throughout Australia. They should remain fresh for at least two weeks whilst in transit. When your plants arrive unpack the parcel immediately and soak the roses in water overnight. When planting do not allow to dry out.

All perennial and peonies are carefully packed and individually labelled for planting convenience and safe transit. When your plants arrive unpack the parcel immediately and water well. You may plant out at your leisure and water on a regular basis until plants have settled in.

Availability (Perennials and Peonies)

Our range is very extensive, and it is difficult to predict in advance our customer’s requirements. At times some products become sold out or we may deem a product not suitable to send. In case we are unable to supply a product in your order please list any substitutes that would be suitable. If substitutes are not listed, then we will not substitute unavailable products. Unavailable products will be left in your order with a note they are unavailable and a refund for any unavailable products will be issued.

*Please note our catalogues are produced well before our crop is dug. If plants are not mature or in top order, we will withdraw from sale until next year.

 Size and Quality

Our range of roses is very diverse, from Modern vigorous Hybrids to Old Fashioned to the very Ancient China and Species Roses. The saleable size of certain varieties varies considerably which should be taken into consideration if you are ordering different types of roses. Bare rooted rose plants are generally 30 – 40cm long with one, two or three stems. In the first stages of growth, many varieties only produce one stem. Every care is taken to ensure only the best quality plants available of each variety are dispatched in your order.


Here at The Garden Trough / Mistydowns we make every effort to supply plants of suitable quality and of the variety specified at time of sale. Our roses, perennials and peonies are packed with care and should arrive in good condition. If you have any doubts about the condition or quality, please contact us within 24 hours of receiving your delivery. We cannot accept responsibility for breakages during transport. We have no control how your package is treated once it leaves our care. If a plant is damaged and does not recover we will happily issue a credit for the damaged plant.


Roses and Peonies: Plants are a living product, its performance will depend on the growing conditions and how it is cared for, which are factors beyond our control. We cannot therefore automatically accept responsibility for losses. If your plant has received our recommended care and doesn’t perform to your satisfaction, please speak to one of our friendly staff on 0447 316 643 as soon as possible. We do not guarantee roses or peonies planted away from the residence of the purchaser. If a rose does not survive please contact us via email including photographic evidence of the rose/s. Warranty against losses is valid for 90 days from the date your order is shipped.

Incorrect variety – If you believe an incorrect or incorrectly labelled variety has been delivered to you, please contact us during the summer of the year of purchase and a credit will be issued. Photographic proof of the rose clearly showing Mistydowns/The Garden Trough label will be required.

Excusing events

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays were and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

Entire Agreement

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.


We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.


At the Garden Trough / Mistydowns all our roses are budded onto virus free under-stock. We use Multiflora. This under-stock thrives in neutral soil with a pH of 6.5 – 7. Extreme soil types may require conditioning.

Trading Hours
Office Hours: 10am to 1:30pm, Monday to Friday
Closed 20th December – 16th January (no orders will ship during this period)